Shipping & Returns

Despatch

Orders are despatched  Monday-Friday. Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 1-2 business days. 

If an item is unavailable for shipment on receipt of your order, we will contact you immediately before processing the remainder of your order.

All orders will be provided with a tracking number once your order has been despatched.

 

 

Shipping

Do you deliver to P.O. Boxes?

Products cannot be delivered to P.O Boxes.

 

Do you ship overseas?

No, we do not ship overseas.

 

How much is shipping?

We use Couriers Please and TNT Road Express for shipping. Shipping costs are calculated at checkout and are based on the weight and size of the product and your delivery location. Realtime shipping prices are available by entering your address, postcode and suburb into the “Billing Details” section at checkout. 

 

Can I pick up my product?

We do not offer a pick up service.

 

How long does Australia wide shipping take?

Delivery usually takes 3-4 business days to Metropolitan areas in Brisbane, Sydney and Melbourne and 5 – 7 days to regional areas . We do our best to ensure prompt delivery. Delivery times can vary according to the courier and your delivery location.

 

Returns

We know that you’re going to love products the second they arrive at your door. In addition to any rights and remedies you may have under the Australian Consumer Law or any other law, we offer the following returns policy:

If you are not 100% satisfied in any way with an item you have received, please Contact Us within 7 calendar dates of receipt. Returns can be made once authorised by Customer Service.

Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return it for an exchange but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.
In order to process your returns as quickly as possible, all returns must include:

  • Name and address;
  • A copy of your delivery note or your order number;
  • Reason for return.

Please ensure all items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

 

 

Cancellations

You can request to cancel your order through Contact Us within 2 hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order, packing and dispatch will already have taken place.